PRIVACYPOLICY

This Privacy Policy describes how Professor Dr. S.M.G. Kibria (the "Practice", "we", "us", "our") collects, uses, discloses and safeguards personal information when you visit www.smgkibria.com (the "Website") or interact with our clinical services. Please read this policy carefully. By using the Website, you consent to the practices described here.

1. Information We Collect

We may collect the following types of information:

• Personal details you provide voluntarily through the appointment request form — including name, age, gender, phone number, email address, location, and a brief description of your medical concern.
• Medical attachments you upload to our forms — including photos of conditions, prior medical reports, or scans (limited to 25MB total, in approved formats).
• Technical data automatically collected during your visit — IP address, browser type, device type, pages visited, time spent, and referring website.
• Cookies and similar technologies used to improve your experience on the Website (see section 7).

2. How We Use Your Information

We use the information we collect to:

• Respond to your appointment requests and consultation enquiries.
• Schedule, confirm, and manage your appointments.
• Send you appointment confirmations, reminders, and follow-up communications.
• Provide clinical advice and continuity of care.
• Improve the Website's content, design, and performance.
• Comply with applicable legal, regulatory, and professional medical obligations.
• Detect and prevent fraud, abuse, and unauthorised access.

3. Medical Confidentiality

Information related to your health is treated with the highest level of confidentiality and is governed by professional medical confidentiality standards. We do not share your medical information with third parties without your explicit consent, except where required by law (e.g. notifiable diseases, court orders, or imminent risk to life).

4. How We Share Information

We do not sell, rent, or trade your personal information. Information may be shared only with:

• Clinic staff directly involved in your care, scheduling, or follow-up.
• Partner hospitals where you are referred for surgery or admission.
• Other healthcare providers involved in your treatment, with your consent.
• Service providers (e.g. email, hosting, secure file storage) bound by confidentiality agreements.
• Legal or regulatory authorities when required by law.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction — including HTTPS encryption, secure password protection on databases, rate limiting, and reCAPTCHA verification on submission forms.

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and you transmit information at your own risk.

6. Data Retention

We retain your information only as long as necessary to fulfil the purposes set out in this Privacy Policy or to comply with legal requirements. Medical records are retained in accordance with applicable medical record-keeping regulations.

7. Cookies & Analytics

Our Website may use small text files ("cookies") to enhance your browsing experience, remember your preferences, and analyse traffic patterns. You can disable cookies through your browser settings, but some features of the Website may not function correctly as a result.

8. Third-Party Links

Our Website may contain links to third-party websites — including social media platforms, YouTube videos, and external medical resources. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal information.

9. Your Rights

You have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you.
• Correction — request that we correct any inaccurate or incomplete information.
• Deletion — request that we delete your personal data (subject to medical record-keeping requirements).
• Withdraw consent — for non-essential processing at any time.
• Object — to the processing of your information in certain circumstances.

To exercise any of these rights, please contact us at info@smgkibria.com.

10. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. Where a parent or guardian requests an appointment on behalf of a minor, the responsibility for data accuracy rests with the requesting adult.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with the "Last updated" date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Professor Dr. S.M.G. Kibria
Lake View Clinic, House-05, Road 79, Gulshan-2, Dhaka 1212, Bangladesh
Phone: +880 1711-402445
Email: info@smgkibria.com